Work a Work Order

Each step a work order takes is recorded in its history with a timestamp. Those timestamps are what the maintenance KPIs are calculated from:

From	To	Measures
Created	First response, such as Assigned	MTTA: how fast work is picked up
In Progress	Completed	MTTR: how fast work is done

Assign and start the work

1. In Maintenance → Work Orders, open Machine 1 - Coolant leak.
2. Set Assigned To to technician. The work order moves to Assigned.
3. Log in as technician, open the work order, and click In Progress at the bottom of the panel.
4. Set Work Type to Repair.

Log labor and complete the work

1. Add an entry to the work order's Technicians list: technician technician, work type Repair, 45 minutes.
2. Add a second entry for yourself: work type Inspection, 15 minutes. Two people working one job each log their own time.
3. Add a comment, such as Replaced cracked coolant return hose.
4. Click Completed.
5. Open the History tab and review each status change and who made it.

If a job can't continue, for example while waiting for parts, put it On Hold instead of leaving it In Progress. On Hold is in the waiting category, so the backlog shows the job as waiting rather than being worked.

Reference Materials: Technician & Labor Tracking

Kanoa Maintenance work orders can now log multiple technicians against a single work order event, each with their own work type and time spent. This replaces the assumption that one work order event maps to one technician, and gives maintenance teams an accurate picture of who worked on what, and for how long.

This is useful any time more than one person contributes to the same job - a two-person lift, a technician plus an apprentice shadowing, or a repair that gets handed off between shifts.

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Logging Technicians on a Work Order Event

Each work order event has its own Technicians list, shown alongside the event's status, checks, and parts. For every technician who worked the event, the list captures:

• Technician - the user who performed the work
• Work Type - the kind of work they did (e.g. Repair, Inspection, Design)
• Duration - how long they worked, in minutes

Technicians are added and edited individually, so a single work order event can carry any number of entries - one per technician, or several for the same technician if they logged time across more than one work type. Removing an entry only removes that technician's logged time; it doesn't affect anyone else's entries on the same event, and entries are removed automatically if the parent work order event itself is deleted.

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Work Types

Work Type is a new configurable lookup describing the kind of labor a technician performed - separate from Maintenance Type, which classifies the work order itself (Corrective, Preventive, etc.), not the individual's labor against it. A work order classified as Preventive maintenance might still involve a technician logging Repair time and another logging Inspection time.

Work Types are managed the same way as other CMMS lookups (Priorities, Maintenance Types): each has a name, an enabled flag, a color for quick visual identification, and a sort order controlling how it's listed. Work Types can be enabled/disabled and reordered from configuration without affecting historical entries already logged against a work order.

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Why It Matters

Tracking technicians at this level of detail feeds directly into Kanoa Maintenance's labor-hours reporting:

• Total labor hours, combining technician time and procedure step time
• Labor hours by technician, to see workload distribution across the team
• Labor hours by work order, alongside total and active duration for that event

See Analytics for how these roll up into the Maintenance Analytics dashboard.

From Technician & Labor Tracking →

Parts used

If you take the Kanoa Inventory training, you'll issue the replacement hose from the storeroom to this work order, so its cost and stock movement are tracked together.